Student Grievance Redressal Committee

In line with the UGC Guidelines (Gazette Notification: CG-DL-E-11042023-245095 dated 11 April 2023), the Gnanam School of Business, Thanjavur, has constituted a Student Grievance Redressal Committee (SGRC) to address and resolve student concerns promptly and fairly.

The SGRC also serves as the Anti-Ragging Committee of the institution, reinforcing our commitment to a safe, respectful, and inclusive campus environment.

Objectives

Provide a safe and supportive platform for students to express grievances freely, with the assurance of confidentiality.
Ensure prompt and effective resolution of student grievances within stipulated timelines.
Offer counselling and guidance to students during the grievance process.
Promote mutual respect, harmony, and positive relationships within the student community.

Functions

Review and address grievances with fairness, transparency, and impartiality.
Follow principles of natural justice in all proceedings.
Submit reports and recommendations to the affiliating university when required.
Conduct regular feedback surveys to identify and address recurring student issues.

Grievance Redressal Process

(As per the UGC Redressal of Grievances of Students, 2023)

Step 1 – Submit Grievance:

Students can file grievances:

Through the online complaint form on the college website
By email
By dropping a written complaint in the designated grievance box

Step 2 – Referral to SGRC:

Complaints are forwarded to the SGRC within 15 days of receipt, along with institutional comments.

Step 3 – Hearing:

The SGRC will fix a date to hear the complaint and notify both the student and the institution.

The aggrieved student may present their case personally or through an authorized representative.

Step 4 – Escalation (if unresolved):

If not resolved by the SGRC within the prescribed time, the grievance will be referred to the Ombudsperson for further action. The Ombudsperson will hear all parties, issue a reasoned order, and provide copies to both the student and the institution.

Step 5 – Implementation:

The institution will comply with the Ombudsperson’s recommendations.

Step 6 – False Complaints:

If a complaint is found to be false or malicious, action may be recommended against the complainant.

The link for online complaint is: https://gsb.ac.in/home/committee/

Email for registering Complaint: grievances@gsb.co.in

List of Committee Members

S. No.	Name	Designation	Position	Contact Number
1	Dr. S.P.S. Arul Doss	Professor	Chairperson	9443274600
2	Dr. Anjali Daisy	Associate Professor	Ombudsperson	7418512727
3	Dr. B. Issac Johny	Associate Professor	Faculty Member	9629112238
4	Mr. S. Sai Subramanian	Assistant Professor	Faculty Member	9042930405
5	Mr. Anthony Nathan	Administrative Officer	Non-teaching Staff Member	9566498620
6	Mrs. Vasanthi	Women Residence Warden	Member	8508052415
7	Mr. R. Thiruganasambandam	Men Residence Warden	Member	9790607423